How do you define customer needs and identify their problems?
During the introductory interview, we try not to limit the discussion to the stated need only. Guiding questions help us understand the situation from all sides, and the client himself will have the opportunity to re-evaluate it from alternative points of view. It often happens that as a result of such discussions, new important aspects are revealed, and clients reconsider the composition and priority of the initially stated tasks. For example, a drop in sales does not at all mean the need to revise the KPIs of employees, but it definitely requires an analysis of all operational processes.

How do you assess the current situation in our company?
The situation in any business is not described by numbers alone. We always get to know the key people first, and then correlate the subsequent assessments of operational processes with their competencies and involvement. HR policy is crucial to the operational performance of most companies. As well as a properly built organizational and functional structure, competence and a clear understanding of the tasks.

What methods do you use to analyze business processes?
Qualitative (SWOT analysis, interviews with employees and partners, if necessary, identification of problem areas and risks, visualization of processes in the form of diagrams) and quantitative (analysis of KPIs and financial indicators, situational modeling of alternative scenarios for the processes being studied)



What specific services do you offer to solve our problems? How do you tailor your services to the specific needs of your clients?
The services presented on our website can be provided both independently and in combination, depending on the specific situation of the client and his needs. Each project is individual, and the actual set of tasks, the composition of our specialists and the terms of their implementation are determined in an individual commercial offer.

What is your methodology for working with clients?
Individual approach. Analysis of the client's motivations and key objectives and effects of the project. Regular communications and openness of processes. The sequence of work on the project is built in such a way that each completed stage of our work, regardless of the completion of the project as a whole, will add specific value to the client. For example, completed marketing research, described business processes, HR policy, KPIs, risk management, financial model, etc.



What is the cost of your services and what factors influence it?
The cost of services is directly affected by: the degree of development of the project on the client's side, the availability of data necessary for drawing up capital and operating estimates, revenue planning, as well as the desired deadline for the work and detailing. The best way to get a preliminary estimate of our involvement in your project is to fill out and send us this service configurator

Is there a possibility of flexible payment?
После подписания договора перед началом работ клиент производит выплату аванса. Как правило, это 25-35% от суммы договора. Полный расчет производится после сдачи всех работ, предусмотренных проектом.

What are the expected results and payback periods for investments in your services?
Qualitative and quantitative: improvement of management processes (development and implementation of new management systems, which includes regulation, training and motivation of personnel, optimization of business processes, which can lead to cost reduction and increase in profitability), increased efficiency (increase in labor productivity and decrease in staff turnover, which is associated with increased employee competence, improved interaction between managers and different levels of personnel, which contributes to more effective decision-making), improvement of financial indicators (increase in revenue and increase in sales due to improved marketing strategies and increased customer satisfaction, attraction of investments and partners, which can be the result of an improved company image), growth in the quality of services/products, competitiveness and customer satisfaction. Depending on the measures taken and the quality of their implementation, a significant effect can be seen as early as the first month after the completion of our work.



What risks may arise when cooperating with your company? How do you plan to minimize these risks?
Any, even the most effective measure will not give an effect without its proper implementation. In order for the effect of our recommendations to be maximum, we describe in detail how exactly to apply them. The best option to get the best result is to continue cooperation with us at the stage of implementing your project.
РA claim for non-completion of a project in full for some unforeseen reason is compensated by the fact that the client will receive all finished parts of the project, each of which represents an independent value for the client’s business (see the methodology of work above).

Do you provide any guarantees for your services or results?
At the stage of project delivery, we make sure that the client will be able to independently implement the project based on the materials we provide. If the project is not completed due to our fault, we will not charge for the work already done.



Do you have any support or training programs for our employees after implementing your recommendations?
Yes, this is implementation consulting - we strongly recommend using this opportunity to implement complex projects. In such cases, we stay with our clients for 3, 6, 9 months, supplementing the existing management resource, and helping them to practically implement all the actions envisaged by the project in the course of their companies' daily work.

General Q & A

Demand Assessment

Financial Aspects

Risks & Guarantees

Long Term Relationship

Services & Approaches